The Auto Shop, Inc. recently became an approved participant in the CertifiedFirst Network of quality-rated auto body repair centers. This means that The Auto Shop, Inc. is now authorized to display the designation of the CertifiedFirst Network and offer motorists the added confidence that comes with independent, third-party verification of quality standards.
Independent verification a cornerstone of program
To be eligible, The Auto Shop, Inc. had to demonstrate high levels of customer satisfaction as measured by Customer Research, Inc., utilizing a methodology developed specifically for auto body repair. In addition, auditors from Underwriters Laboratories Inc. (UL) inspected The Auto Shop, Inc. and determined that it met or exceeded the Network's standards for repair equipment, technician training and facilities. "We are proud to be a participant in the CertifiedFirst Network" said Archie McCormick, Founder. "This is further proof of our dedication to customer satisfaction."
Warranty and guarantee included
As approved participants in the CertifiedFirst Network, The Auto Shop, Inc. offers its own workmanship warranty and a Lifetime Paint Performance Guarantee using products that have earned the coveted Good Housekeeping Seal. These factors - and more - give customers an extra measure of confidence when searching for quality repair work.
New reasons to choose a familiar shop
Besides sporting a new logo alongside its own, The Auto Shop, Inc. has access to a variety of Network programs including a web site that lets customers track their vehicle repair status on-line.
"We are delighted to have passed the rigorous approval process required to participate in the CertifiedFirst Network", said Archie McCormick, Founder.
"We are proud to associate our name with a program that engages independent, third-parties such as UL and Customer Research, Inc. to verify that its standards are being met. For us, this is not just another Network but one truly dedicated to enhancing customer satisfaction."
The Auto Shop, Inc. has been dedicated to a philosophy of providing quality repairs since 1988. We have grown and now offer an 8200 sq. ft. facility providing expert automotive repair and service along with our full auto body and collision repair center. For more information contact Archie McCormick, President and owner (570) 474-5787.
The CertifiedFirst network is a nationally co-branded auto body repair program developed by the Automotive Refinish unit of PPG Industries to designate high-performing body shops in North America.
Participating shops must maintain above-average levels of customer courtesy and quality standards, and offer a written guarantee on repairs. The premium finishes applied by certified technicians at these approved shops have been evaluated by the Good Housekeeping Institute and have earned the Good Housekeeping Seal. Field representatives from Underwriters Laboratories (UL) annually inspect each shop to verify that the Network's standards for repair equipment and personnel are met. Approved shops in the CertifiedFirst Network are evaluated annually by Customer Research, Inc. to verify that customer satisfaction standards are being met. For more information, log on to http://www.certifiedfirst.com or call 1-866-CERT-1ST.